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PAGANI DESIGN CHECKOUT & FREQUENTLY ASKED QUESTIONS

What is Pagani Design Checkout & Frequently Asked Questions?

Frequently asked questions is the question and the answer to our customers most used questions to and about Pagani Design and our website. Also known as F.A.Q.

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What kind of shipping and shipping cost do you offer

We now offer a One Time Flat Rate Shipping Fee on all products no matter how many products you buy!

  • Yun Express 7-20 working day(s): $11.00 – (Standard shipping method)
  • Yun Express 5-15 working day(s): $30.00 – (Faster and especially great for bulk orders)

Free Shipping for most countries on orders over $250

We will arrange shipping normally within 1-2 working days after your order. After that, a tracking code will be emailed to the customer, usually within 1-2 working days after shipping. Shipping rates is chosen during the Checkout! Please Contact Us if you got any questions.

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Do you offer world wide shipping?

Yes we do, except for the following countries and continents: Russia, Africa, India, Iran, Turkey, Myanmar, Mongolia, Tajikistan, Turkmenistan, Syria, North Korea.

We also cannot offer free shipping to the following countries: Liechtenstein, Serbia.  Peru is now added to the list (too many fraud attempts)!

More countries may be added as we go. If you live in any of these countries, feel free to contact us for any questions.

 

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What kind of shipping companies do you use?

For the most part we use Yun Express Shipping: https://www.yunexpress.com/

Covid-19 & Shipping Delays

COVID-19: Has caused a lot of problems for the industry, with longer delays for freight, especially free shipping from China. Lately we have also seen an increased cost for Express Shipping because of more restrictions due to the covid virus.

 

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What is the currency supported by the website?

The currency shown on the website is US Dollars (USD – by default)

Do I have to pay tax?

We are required by law to collect tax from the following countries: USA (0%-13%), New Zealand (15%) Norway (25%) and Australia (10%), Great Britain (20%).

From 1 July 2021, Pagani Design generally will need to collect VAT (Import Tax) on all sales of goods delivered to EU consumers, including circumstances where goods are delivered from outside of the EU or where goods are shipped from within EU where the seller is established outside the EU. The 27 member states are free to set their standard VAT rates. The EU Vat Rules are Here!

<<< Go to: EU VAT – Import Tax

For all the other countries there might be import tax and so on but nothing added to the price from us. Import tax and duties is something the buyer has to check with their own countries.

Check out the US States in question here!

Most of the US States require pre-paid taxes except for a few.

<<< Go to: US States Tax List

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Do you offer Tracking?

Yes and as soon as we ship your order, we will send you a follow-up email with tracking information. If you have not received your tracking mail, please Contact Us about it. In such case you may also want to check your spam folder. You can also find the tracking number in My account<Order<ViewTrack. Read more about it Here!

<<< Go to: Shipment Tracking Page

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Do you have any Sales, Discounts and Coupons?

We do have sales on some products but our prices is already very low compared to the competition. But we do have discount coupons in what we call the “Customer Loyalty Program”. It will give our loyal customers 5% Discounts on what we consider to be the lowest prices on the net already.

When an order warrant a 5% discount, a coupon will automatically be made for this order and sendt to the customer by mail (about 1h after the order was made). This coupon can be used on the next order. It is based on orders and not the number of products. It means the more you put into an order the more discount you get on this order. Here is how it works:

  • First time customers get a 5% discount coupon as a welcome gift for their next order.
  • 3rd time buyers get get a 5% discount coupon loyalty reward for their next order.
  • 5th time buyers get get a 5% discount coupon loyalty reward for their next order.
  • 7th time buyers get get a 5% discount coupon loyalty reward for their next order.
  • 9th time buyers get get a 5% discount coupon loyalty reward for their next order.

We also have added even more Cashback to our most loyal customers and wholesale orders, which is based on the order total. The more you buy the better discount you get. Here is how it works:

  • High spending $500 Customers get 10% discount coupon for their next order.
  • High spending $1000 Customers get 15% discount coupon for their next order.

And just to complete the discount rewards we also give a 5% discount for 5 Star Reviews + Upload Picture(s) of the reviewd product!

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What kind of Warranty do you have?

We offer 2 Years Warranty for all Pagani Design Watches and Accessories!

<<< Go to: Customer Support

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What kind of materials do you use?

We use as good materials as possible for Pagani Design watches. For our Steel watches we only use high grade 316L Stainless Steel. This goes for both the watch case and the steel straps. The glass is made of quality Synthetic Sapphire. The straps are made out of Genuine Leather or Nylon while rubber straps are made out of Silicon and Synthetic Rubber. We also have many models with Ceramic Bezels.

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What do I do if there is a problem with a watch?

If you have a broken watch you must go to Contact Us and choose Support to apply for a Return to get the correct return address. Pictures and/or video is also required to be uploaded as evidence to help us understand the problem and get a faster process.

<<< Go to: Returns

<<< Go to: Contact Us

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I cracked the glass what to do?

If the watch glass is cracked you cab buy a new from our website. Choose between front Glass and Back case glass.

<<< Go to: Original Pagani Design Watch Glass

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How does Returns work?

There is 2 types of returns, returns for broken products and returns when the customer changes their mind about product.

Faulty Products:

If there is an issue with the product itself, due to defects in materials or craftsmanship, please Contact Us  and choose Support right away so we may replace it for you. All such returns must include:

  • The product it self

The box, package and papers is not needed to keep the return cost down.

Change of Heart:

Sometimes customers change their mind about a product and we have a 14 days return policy in such cases. But this only comply for unused products. You can not use a product and then change your mind. All such returns must include:

  • The product it self.
  • The box and all the package it came with (unless we tell you other vice).
  • The invoice / packing slip with order number and your address.

<<< Go to: Returns

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What is the Return Address?

Please remember to ALWAYS contact us to get the correct return address!

Sometimes packages might be opened by costumes and repackaged so the return address on the package might be wrong, so don’t use it and get a verification from us. Sometimes we may also want to ship a product to an affiliate seller of us.

<<< Go to: Contact Us (choose “Support” < choose “I want to return a broken product”)

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Why is it necessary to return a broken watch?

We need the broken watch back for many reasons:

  • Evidence that there is something wrong with the product. (Though we may accept pictures and videos too).
  • The product still has value and can be disassembled and used for parts.
  • We also have a warranty on the parts we use in our products and would like a refund on damaged parts too from our partners and accessories factories (like defect movements etc).

<<< Go to: Returns

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How does Refund work?

Once we receive your returned item, we will start the refund process, which may take up to 10 business days to clear and even longer to appear on bank or credit card statements.

<<< Go to: Returns

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What is Homage?

A homage watch is basically a timepiece that somehow imitates famous, authentic ones but is sold at a fraction of the cost. Homage watches are considered more affordable alternatives to luxury brands which typically have high price tags not everybody can afford.

Homage watches are not fakes or replicas since they maintain their own identity even though they incorporate a few of the design features found on luxury watches. These alternative accessories give you the same vibe as that of the luxury watches they’re paying their tribute to.

<<< Go to: Homage Watches

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What is the difference between Automatic, Mechanical and Quarts watches?

The Quartz movement is based on a battery that has to be changed from time to time. It is cheaper than the others but one of the most significant benefits of a quartz watch is that it’s also far more accurate than any mechanical or automatic watch.

Mechanical watches are hand-wound timepieces that use a complex movement comprised of – often – hundreds of small parts that are orchestrated to work in harmony which make the watch tick.

The Automatic movement is also a mechanical watch. The difference between an automatic and a mechanical movement is that the automatic movement continues to tick without having to wind it each day. So long as you wear it on your wrist, the motion of your arm keeps the watch wound. It does this by using an off-center weighted rotor which spins as you move throughout the day. As it turns, it activates a ratchet system which keeps the watch wound.

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Are the Watches Waterproof?

Our watches are waterproof to a certain extent. For normal everyday wear, our watches is absolutely waterproof. You can wear them while you wash your hands and even take a shower. However, try not to let the watch in direct contact with steam and hot water. Do not wear your watch in a hot bath and so on. Only a few models are for swimming / diving.

 

  • 3 Bar (ATM) = Daily use but keep away from  any liquid.
  • 5 Bar (ATM) = Daily use and on a rainy day but not under falling water including a shower.
  • 10 Bar (ATM) = Daily use but you can also limited time of swimming.
  • 20 Bar (ATM) = Daily use and swimming. You diving in a swimmg pool. Not for deep diving.

So be realistic with your expectations. Even the most costly of PD watches do not have real pressure valves as that would increase the cost of the watch 3-4 times. That is not the price range PD watches wishes to be.

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What do I do if I get some water inside my watch?

If there is only a small amount of water vapor inside the watch, the water vapor will automatically disappear over time. Wearing the watch on you wrist with upside down for about two hours will also help the water vapor to disappear. However if there are still some drops inside the watch, you should take it to a watchmaker as soon as possible.

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What does it mean that a watch model is Discontinued?

It means that this model is no longer produced and we will eventually run out of stock.

There could be many reasons for discontinuing a model. It could be because this watch was not popular. It could mean the technology is old and a better version is made. Sometimes it’s only variants of a model that gets discontinued, like the 1645 Gray. Other times it’s because a model get complained by infringement, like the 1705. Making homage watches is perfectly legal as homage is not a copy, but if we don’t make it our own, it can get mistaken as a copy and we will get complaints. If so the only option is to either make changes or to just stop production entirely. It also happens that a model gets continued again if the demand is there.

What we do see is that discontinued watches, especially among the luxury brands, will get more value as they become harder to find.

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Will you do Drop shipping?

We can do drop shipping. We just wont give out any discounts. But with dropshipping you will be able to take full use of our loyalty program and discounts that way. We will ship any product to the shipping address our customers put in. If that happens to be your own customer doesn’t matter to us

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I have more questions!?

If you can’t find the answer your looking for in Frequently Asked Questions, feel free to Contact Us if you have any more questions.

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